Private counselors, there’s nothing wrong with sending a traditional holiday card to your customers. But there’s nothing particularly noteworthy about it, either. And most cards from businesses end up in the recycling bin anyway. So why not send something with more lift and a longer shelf life? Here are five holiday service extensions your customers will appreciate.
1. Pick up the phone.
Yes, much of communication is emailing and texting these days, and it’s a nice way to connect with families. But why not check in by phone before the holidays begin in full swing? You can remind them of final to-dos, offer to address any lingering questions or concerns, or even just wish them well and tell them what the next step will be in the new year. A phone call communicates that they’re not just a customer on a long list, and that you’re genuinely invested in them and in their student’s future. And heading off those questions or concerns at the pass makes it less likely you’ll get a panicked inquiry during your holiday time.
2. Express your sincere gratitude.
Have you enjoyed working with this student? What has impressed you or made you proud of them? What progress have they made, growth have you seen, or potential have they shown? Whatever the answer, write a short card and send it home to Mom and Dad. Sincere praise is the best praise, and I’ve never met a parent who doesn’t like hearing nice things about their kid.
3. Share a photo of a significant senior accomplishment.
Got a senior who’s submitting her final application? Adding their improved test scores to an application? Clicking “Save” for the last time on an essay? Snap a photo of the moment and send it to the parents.
4. Help your student write a holiday card to their parents.
Imagine a parent receiving a holiday card from their own child detailing what they’ve been up to with their college counselor, and thanking their parents for supporting their college dreams. The card need not be more than a few sentences. But I promise you this will be one card that’s a keeper.
5. Offer a personal gift certificate.
Ask each of your students where their family goes out to eat together, or to name a family activity they all enjoy. Then send along a gift certificate to pitch in and help them enjoy it together. The amount doesn’t need to be big. It’s the (personal) thought that counts.