“What’s working, and how can we do more of it?’ Sounds simple, doesn’t it? Yet, in the real world, this obvious question is almost never asked. Instead, the question we ask is more problem focused: ‘What’s broken, and how do we fix it?'”
Switch–How To Change Things When Change is Hard
Chip and Dan Heath
If you’re looking to make a change in your personal life, club, team, school or organization, follow the bright spots. Investigate what’s working and clone it.
Here’s an excerpt from the book with a little more bright spot detail.